Black Lace Hotpants

Black Lace Hotpants

Regular price £11.99

United Kingdom Free Shipping Over £40 / Under £40 - £3.99

Rest of the World Free Shipping Over £100 / Under £100 - £7.95

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Black Lace Hotpants 90 percent Nylon 10 percent Spandex

Washing: Hand wash
Colour: Black
Flexibility: Slight
For Who: Female
Material: Lace
Brand: Rimba
Style: Panties
Size: One Size

If you wish to contact us please email our customer service team at info@pleasuretheatre.com.

Address:
11 Hunting Gate
Hitchin
SG4 0TJ

30 Day Return Conditions

UNWANTED ITEMS:

Lingerie and Clothing NOT refundable or exchangeable unless faulty. See FAULTY ITEMS section below for details.

You have 30 days from the date your order was delivered, to return unwanted items for a refund, this is subject to the below conditions:

Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.

  1. The goods must be unused and unopened.
  2. The goods must be returned in original condition & packaging.
  3. Goods that are not heat sealed in the box are non-refundable and non-exchangeable.
  4. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.
  5. The goods must be received back within 30 days from the day you received the order.
  6. Lingerie and items of clothing are non-refundable and non-exchangeable.
  7. Any discrepancies or damaged items need to be reported within 36 hours of being delivered.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.

Please return goods to the below address, please include your order number, name and email with the package:

PO BOX 228
Hitchin
Herts
SG4 0WW

FAULTY ITEMS:

Any discrepancies or damaged items need to be reported within 36 hours of being delivered.

All items that are returned as faulty MUST be thoroughly cleaned before returning. For reasons of hygiene, any item returned in a dirty condition will not be checked and the returned item will be refused.

If an item is received faulty please download and complete this form

There is a Freepost address you may use within the 30 days of purchase, if you are in the UK. Please email us for the address info@pleasuretheatre.com

Replacement faulty items are sent back out to you free of charge within the 30 days of purchase.

We offer a one year warranty on everything, if the item develops a fault within three months we can offer a refund or exchange, after three months, it is an exchange only.

Any products that are returned back to us and are not faulty and do not meet the returns policy will be held for 30 days. After 30 days if we have not had a response from you, the item will be destroyed, no refund will be given.

If you are outside of the UK we do not cover any postage charges to return items back to us under any circumstances.

INCORRECT ITEMS:

Items received that are incorrect must not have the packing opened or tampered, we must be notified as soon as it is convenient and we will advise full instructions for an exchange. Incorrect products received with security seals or sealed packaging which are opened by the customer cannot then be returned for an exchange as they have been accepted by the customer.

If an item is returned and found not to be faulty. You will not receive a refund and a return postage charge may be applied.

 

All products are shipped discreetly in a brown box with absolutely no indication as to the contents.

We are a UK based company so all orders are dispatched from the UK.

Goods that are in stock are dispatched within one working day Monday to Friday. If for any reason we are out of stock, we would expect to dispatch the goods in about 7 days. If there is a manufacturing delay with any products you will be notified by email as soon as we are aware.

*Cut off for overnight delivery choices is 3pm, if we can we will dispatch up until 4pm when parcels are collected.

We use Royal Mail and DPD

Royal Mail UK & Worldwide Parcels:

Goods are sent via Royal Mail unless the weight is over 2kg then goods are sent via DPD. If you are not in when your parcel arrives, your parcel will be kept at the local depot for 7 days enabling you to pick it up. After 7 days the parcel will be returned to us.

UK Postage - Up to 2kg of Goods:

Royal Mail Tracked48 Delivery

This service will provide a tracking number and can be tracked at any stage of the delivery process via the Royal Mail tracking site using your tracking number found in your dispatch email https://www.royalmail.com/track-your-item#/. This service is insured and requires a signature.

DPD

DPD will contact you by text or email to notify you of a delivery time and date. If this is not convenient for you, you will have the option to change it. DPD will attempt delivery 3 times - if they are still unsuccessful after this time the parcel is returned back to us. In some rare cases, DPD may not deliver the next day. But is 99% next day service.

Back Orders & Split Deliveries:

If there has been a manufacturing delay or something has been out of stock on your order for 12 days then we are happy to split or back order part of the waiting order. Shipping on the second delivery is chargeable.

Please note: We will not do this on an order unless the item has been waiting more than 12 days.

Redelivery Charges:

If you fail to collect your order from the local depot within 7 days, following a missed delivery, the order will be returned to us. If a redelivery is requested once the goods have been returned then an additional shipping charge is required.

Customer Exchanges And Faulty Items:

If you return an unwanted item for an exchange a redelivery charge is applied.

If you return an item for an exchange due to a fault there is no charge for sending a new item back to you. It will be returned to you via our tracked service.

If an item is returned and found not to be faulty. Your initial shipping charge will not be refunded and redelivery charge will be applied to return the item to you.

Cancelled Orders:

If an order is cancelled after dispatching the full delivery costs will not be refunded. 

Shipping Options.

United Kingdom Free Shipping Over £40 / Under £40 - £3.99

Rest of the World Free Shipping Over £100 / Under £100 - £7.95