All products are shipped discreetly in a brown box with absolutely no indication as to the contents.
We are a UK based company so all orders are dispatched from the UK.
Goods that are in stock are dispatched within one working day Monday to Friday. If for any reason we are out of stock, we would expect to dispatch the goods in about 7 days. If there is a manufacturing delay with any products you will be notified by email as soon as we are aware.
*Cut off for overnight delivery choices is 3pm, if we can we will dispatch up until 4pm when parcels are collected.
We use Royal Mail and DPD
Royal Mail UK & Worldwide Parcels:
Goods are sent via Royal Mail unless the weight is over 2kg then goods are sent via DPD. If you are not in when your parcel arrives, your parcel will be kept at the local depot for 7 days enabling you to pick it up. After 7 days the parcel will be returned to us.
UK Postage - Up to 2kg of Goods:
Royal Mail Tracked48 Delivery
This service will provide a tracking number and can be tracked at any stage of the delivery process via the Royal Mail tracking site using your tracking number found in your dispatch email https://www.royalmail.com/track-your-item#/. This service is insured and requires a signature.
DPD will contact you by text or email to notify you of a delivery time and date. If this is not convenient for you, you will have the option to change it. DPD will attempt delivery 3 times - if they are still unsuccessful after this time the parcel is returned back to us. In some rare cases, DPD may not deliver the next day. But is 99% next day service.
Back Orders & Split Deliveries:
If there has been a manufacturing delay or something has been out of stock on your order for 12 days then we are happy to split or back order part of the waiting order. Shipping on the second delivery is chargeable.
Please note: We will not do this on an order unless the item has been waiting more than 12 days.
If you fail to collect your order from the local depot within 7 days, following a missed delivery, the order will be returned to us. If a redelivery is requested once the goods have been returned then an additional shipping charge is required.
Customer Exchanges And Faulty Items:
If you return an unwanted item for an exchange a redelivery charge is applied.
If you return an item for an exchange due to a fault there is no charge for sending a new item back to you. It will be returned to you via our tracked service.
If an item is returned and found not to be faulty. Your initial shipping charge will not be refunded and redelivery charge will be applied to return the item to you.
If an order is cancelled after dispatching the full delivery costs will not be refunded.